Privacy Policy

Last Updated: 8 Jan 2025

CX Health Technologies Ltd (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Abalon Care application (“Application”) owned and operated by CX Health Technologies Ltd.

By accessing or using the Application, you agree to this Privacy Policy.

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1. Information We Collect

We may collect the following types of information:

1.1. Personal Information

• Name, date of birth, gender, and contact details (e.g., email address, phone number).
• Address and other demographic information.

1.2. Health and Medical Information

• Clinical data, including Summary Care Records (SCR), Electronic Prescription Service (EPS), and other national health system data.
• Appointment history, healthcare provider notes, prescriptions, and diagnostic results.

1.3. Account Information

• Login credentials, including usernames and passwords.
• Account preferences and settings.

1.4. Usage Data

• Details about your interactions with the Application, such as pages viewed, features used, and session duration.
• Device information, including IP address, operating system, browser type, and device identifiers.

1.5. Payment Information

• Payment details (if applicable) for processing transactions.
• Billing information, though we do not store full payment card details.

1.6. Location Data

• Approximate or precise location data to provide location-based services (with your consent).

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2. How We Use Your Information

We use your information to:

1. Provide and improve the Application’s features and services.
2. Facilitate healthcare services, including consultations, prescriptions, and care management.
3. Communicate with you, including sending service-related notifications and updates.
4. Personalize your user experience.
5. Process payments and manage transactions.
6. Ensure compliance with legal and regulatory requirements.
7. Conduct research and analysis to improve healthcare delivery (in anonymized form).
8. Detect, prevent, and address fraud, security, or technical issues.

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3. How We Share Your Information

We may share your information in the following circumstances:

3.1. With Healthcare Providers

• To enable consultations, treatment, and care management.

3.2. With Third-Party Service Providers

• For services such as payment processing, data hosting, and analytics.
• To facilitate third-party integrations that enhance your experience.

3.3. With Regulatory Bodies

• To comply with legal obligations or respond to lawful requests from public authorities.

3.4. During Business Transactions

• In connection with mergers, acquisitions, or asset sales, where your data may be transferred as part of the transaction.

3.5. With Your Consent

• For any other purpose explicitly agreed upon by you.

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4. International Data Transfers

Your data may be stored and processed outside of the UK, including in countries that may have different data protection laws. We will take all necessary measures to ensure that your information is transferred securely and in compliance with applicable laws, including the use of Standard Contractual Clauses (SCCs) or equivalent safeguards.

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5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of sensitive data during storage and transmission.
• Regular security assessments and updates.
• Restricting access to your data to authorized personnel only.

While we strive to protect your data, no method of transmission or storage is completely secure. You use the Application at your own risk.

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6. Your Rights

Under applicable data protection laws, you may have the following rights:

6.1. Access and Portability

• Request access to your personal data and receive it in a structured, machine-readable format.

6.2. Correction

• Request corrections to any inaccurate or incomplete data.

6.3. Deletion

• Request the deletion of your data, subject to legal or regulatory requirements.

6.4. Restriction

• Request a restriction on the processing of your data.

6.5. Objection

• Object to the processing of your data for specific purposes, such as marketing.

6.6. Withdrawal of Consent

• Withdraw your consent for data processing at any time.

To exercise these rights, contact us at info@cxhealth.co.uk.

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7. Retention of Data

We retain your data for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy.
• Comply with legal, regulatory, and contractual obligations.

Once your data is no longer required, it will be securely deleted or anonymized.

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8. Third-Party Links and Integrations

The Application may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. Please review their privacy policies before using their services.

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9. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Improve the Application’s functionality and performance.
• Analyze usage patterns.
• Deliver targeted advertisements (where applicable).

You can manage your cookie preferences through your device or browser settings.

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10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the revised policy within the Application or on our website. Your continued use of the Application constitutes acceptance of the updated terms.

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11. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:

CX Health Technologies Ltd
Email: info@cxhealth.co.uk

By using the Abalon Care Application, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

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